The Top 10 Questions

Before Choosing a Medical Billing Company To Support Your Practice

Do they take the time to explain what they are doing and answer your questions in terms that you can understand, or do they come across as arrogant and make you feel stupid for asking simple questions?

Our Answer: Every member of our team is trained to have the “heart of a teacher” and will take time to answer your questions and explain everything in simple terms.

Do they provide detailed invoices that clearly explain what you are paying for?

Our Answer: We provide detailed invoices that clearly lay out our fees and services. You’ll never have to guess what you are paying for. We also double-check our invoices for accuracy before they are sent to you.

Are they EMR-Friendly? Or do they limit their support to only a small number of options?

Our Answer: We work with any EMR your practice chooses to use. Our team is trained across multiple systems to make sure you get the service you deserve. We’ll never force you to switch EMRs just to make our lives easier.

Do they understand state and local rules?

Our Answer: We make this a priority because it’s critical to providing the level of service our clients expect and require. always make sure to check and see if any company you’re considering is compliant with local, state, and Federal laws and requirements.

But are they sticklers for the rules?

Our Answer: There’s no question – we are total sticklers for the rules. It’s not only for
our protection, it’s for our clients’ protection.

With the ever-increasing complexity of regulations, it’s not uncommon for practices to not even know when they·re breaking the rules. And the worst thing that can happen is you get audited and penalized for something you had no idea was even a problem. Who needs that?

Do they provide proper training to your staff?

Our Answer: We see training your team as one of our primary responsibilities. Even though you’ll be outsourcing services to a medical billing company, your staff will still need to be provided with proper training whenever it’s necessary to access the system to make reports or verify records. This is also the case in the event they need to do something as simple as enter the record of a new patient, as well as an insurance policy number.

Do they meet with your team regularly to discuss your account progress?

Our Answer: We meet with our providers monthly to discuss production vs revenue
in depth.

Are they able to go “above and beyond” when providing services?

Our Answer: Make sure to ask about how the services they offer have benefited their existing customers, as well as what specific billing solutions they offer that you may be able to utilize for your own practice. In other words, while price is always something good to ask about, you’ll want to ask about more than just that. This will help you to get a better idea of just exactly how the company handles many different issues when it comes to medical billing.

Can they provide data you need immediately in real time or do you have to wait?

Our Answer: What’s important to make sure that you will be able to obtain a copy of reported claims or denials on a real time basis. You will also need to see other types of data including write-offs, posted payments, charges on hold, adjustments, and open charges. Having this kind of data at your fingertips enables you to always monitor the overall financial health of your practice … and we can help you interpret that data!

Does their team stay current and up to date on changes to regulations, technology, and so on?

Our Answer: Professional medical billing service providers have a vested interest in staying informed and up to date on the ins and outs of complex insurance coverage. Understanding coverage fully is key to knowing what healthcare services are covered by insurers and whether the insurance company or the patient is responsible for payment – that’s why we put such a focus on this for every team member.

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